How do I reset Two-factor authentication (2FA)?

Published on 15 Sept 2023Updated on 24 Oct 20253 min read5,609

Self-service tool

For quick access, click the button below:

Reset 2FA

I can log in to my account

On the app

  1. Open your OKX app and go to Main Menu

    Open Main Menu page

  2. Select Profile and settings and go to Security and select Authenticator app / Phone / Email under the Authentication methods section

    Select preferred medium of two-factor authentication to proceed

  3. Select Change authenticator app / phone number / email address and select Reset authentication method

  4. Select either the Email, Phone, or Authenticator app that you want to reset and select Confirm

  5. Fill in the verification details, and select Confirm

  6. You'll receive a confirmation upon successfully resetting your channel of security

On the web

  1. Go to Profile and select Security > Security Center

  2. Select Change phone number / email / authenticator app

  3. Select Authentication method unavailable? and you'll be prompted to download the OKX app to proceed

    Select authentication method unavailable to reset your authentication

Note: you may need to provide your ID document and complete facial recognition for verification purposes.

I can't log in to my account

On the app

  • If you remember password but fail two-factor authentication (2FA)

    • Log into your account as usual, then the system will trigger two-factor authentication

    • Select Switch authentication method > Reset two-factor authentication > Reset phone/email/authenticator app, and select Confirm

    • Fill in the verification details and select Confirm

    • You'll receive a confirmation upon successfully resetting your authentication method

  • If you don't remember password, can't login:

    • Please follow here to reset both your password and two-factor authentication

On the web

  • If you remember password but fail two-factor authentication (2FA)

    • Log into your account as usual, then the system will trigger two-factor authentication

    • In Unable to verify? Section, select reset

      Select Reset to proceed

    • You'll be prompted to download the OKX app

  • If you don't remember password, can't login:

    • Please follow here to reset both your password and two-factor authentication

Note: for your security, you won't be able to withdraw funds or use P2P trading within 24 hours of resetting or changing your two-factor authentication (2FA)