FAQ
Account management and security
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20257
- My mobile phone isn't working, what should I do?Published on Aug 22, 2023Updated on Nov 25, 2025450
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Oct 27, 202532
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202551
- How do I close my account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025866
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Oct 15, 20256
- How do I change my phone number?Published on Sep 7, 2023Updated on Nov 3, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Oct 15, 20251
- How do I close my account? (web)Published on Aug 22, 2023Updated on Nov 3, 2025438
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on Nov 17, 2025570
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Nov 17, 202516
Showing 31-41 of 41 articles